Thank you for visiting and shopping at Zoozoz. We are committed to providing practical, high-quality pet gear to our customers in the United States. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

To offer you the best value, we ship our products directly from our fulfillment center in Shenzhen, China.

Note: Delivery delays can occasionally occur due to customs clearance or holiday seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package through our [Order Tracking Page] or via major carriers like USPS or FedEx once the package arrives in the US.

4. Customs, Duties, and Taxes

Zoozoz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

(Note: For most small pet supply orders under $800 sent to the US, typically no import duties are charged under Section 321.)

5. Damages

If you receive your order damaged, please contact us immediately at support@zoozoz.com. Please save all packaging materials and damaged goods before filing a claim. We will work with you to provide a replacement or a full refund.

6. Missing Items

If your tracking information shows that your package was delivered but you haven't received it, please contact your local carrier first. If the issue remains unresolved, reach out to our support team, and we will assist you in locating your parcel.